Health Care & Counseling

Patient Advocacy Certificate

The UCLA Extension Patient Advocacy Certificate Program will provide the knowledge, skills and competencies professionals need to successfully prepare for this emerging career. The curriculum covers the following topics: the fundamentals of the U.S. healthcare system; the role of patient advocates in a variety of healthcare settings; cultural competencies; interpersonal communication skills and strategies; care planning; grievance and complaint management; measuring customer satisfaction; customer service and service excellence; health care law and patient rights; insurance and healthcare finance; mediation, conflict and crisis management; clinical bioethics; and the Society for Healthcare Consumer Advocacy (SHCA) Domains of PracticeTM. The curriculum is evidence and outcome-based where progress depends on the student demonstrating mastery of educational objectives for each course.

Class Posting