GSOC Specialist

We currently have openings for GSOC specialists, Full-Time or Part -time in the Los Angeles, CA, area. The GSOC Operator is responsible for providing primary and secondary service support in the areas of Security and Fire Alarm System Monitoring, Local and Mass Communications, and Local EMS dispatching of personnel. The GSOC Operator also leads global threat intelligence/incident monitoring, escalation, and alerting (24/7).

Essential Duties and Responsibilities

• Social media monitoring
• Ensure the GSOC functions as the hub for monitoring, analysis, and interpretation of risks and threats that may affect company assets or operations
• Answering phones; operating an IP-based telephone system
• Operating radio; use multi-channel communications
• Call logging; data entry
• Operations support; routing of call information to the appropriate units for handling
• Abide by procedures and protocols in place to enable timely and effective response to incidents, alarms, notifications, calls, and other activities related to the GSOC and its role as a central alarm monitoring station.
• Receive and respond to emergency and non-emergency calls from employees, outside vendors, law enforcement, and the security field force via telephone, automated alarm monitoring and radio systems
• Ensure all systems, both hardware and software, are supported by the appropriate business unit(s) and are functioning properly.
• Process and evaluate information received from all available sources, and respond with the appropriate communication and/or dispatch procedures
• Support coordination with Security Operations staff to provide necessary documentation in support of uniformed guard force activity (e.g., Incident Reporting, etc.)
• Perform additional tasks and duties as necessary to support client operations
• Additional tasks and duties may be assigned as necessary by GSG Protective Services

Specific Experience Required

• Work history to include a demonstration of each of the following:
• Analytical and critical thinking skills with the ability to prepare reports
• Ability to use logic and reasoning to reach conclusions and approaches to problems
• Demonstrated high level of competency with computer systems (e.g., Microsoft software, VMS platforms, social media monitoring, etc.)
• Obtain an average typing speed of 45WPM
• Ability to communicate effectively with IT and Security System professionals
• Demonstrated ability to operate radio, telephone equipment and console monitors
• Flexibility to work various shifts and willingness to assist the team when needed
• Ability to adapt to a dynamic environment while working under stressful conditions

Skills Required

• Effective oral and written communication skills
• Must be able to work a flexible schedule on a variety of shifts
• Proficient computer skills to include Microsoft Office applications (e.g., Word, Excel, Outlook, Access, etc.)
• Ability to assess and evaluate situations effectively
• Ability to identify critical issues quickly and accurately
• Ability to research, investigate, and compile information
• Planning and organizing skills
• Problem-solving skills
• Coaching, mentoring, and motivating skills
• Skilled in synthesizing facts, concepts, and principles
• Ability to mediate conflict with tact and diplomacy Must be able to work independently