The Six Sigma Management System is rocking the business world by helping organizations meet or exceed customer requirements through greater efficiency and profitability. “Sigma” is a statistical measurement term that indicates how far a given process deviates from perfection and the highly disciplined Six Sigma process allows organizations to develop and deliver near-perfect products and services. The central idea behind Six Sigma is that if you can measure how many defects exist in a process, you can systematically eliminate them and get as close to “zero defects” as possible. This course shows students how to identify and manage process-improvement projects using the systematic, analytical Six Sigma approach. Topics include management roles and responsibilities that support Six Sigma philosophy, specific analysis techniques that can be applied to a process, and inspiring case studies of company successes. Class exercises include simulations that demonstrate the application of tools and techniques. This course also prepares students to take the American Society for Quality Green Belt Certification exam.
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